Waiver Case Management
At Reach for Resources, we know that having the right support can make all the difference. Our Case Managers are more than coordinators, they are trusted partners who truly care about the people they serve. We take the time to build strong, person-centered relationships rooted in dignity, respect, and compassion.
With over 40 years of experience, we bring knowledge, consistency, and heart to every connection we make. Our team works collaboratively with families and providers to ensure each individual’s needs and goals are met. We’re here to help people not only navigate services, but thrive in their communities. Click here to download department flyer.
A Team You Can Count On
Families and individuals often tell us they appreciate how responsive, reliable, and thoughtful our Case Managers are. Whether you’re navigating a big transition or just need steady support, you can count on us to be there, helping you make informed choices and move forward with confidence. If you have questions about this service please contact Nathan Orr at [email protected] or 952-688-6323.
About Waiver Case Management
We offer Waiver Case Management for individuals receiving services through:
- Brain Injury (BI)
- Community Access for Disability Inclusion (CADI)
- Consumer-Directed Community Supports (CDCS)
- Developmental Disabilities (DD)
- Rule 185 & VA/DD (Non-Waiver DD)
Services are offered through a contract with Hennepin County for individuals whose County of Financial Responsibility is Hennepin. In some cases, we can continue supporting individuals who move outside the county, depending on their waiver services.
What to Expect
When you partner with Reach, your Case Manager becomes a steady and reliable part of your support system. We begin by taking the time to truly understand you, your goals, your strengths, your challenges, and what a meaningful life looks like to you. From there, we help build a personcentered plan that reflects your values and priorities.
As things change over time, we’re here to help you adapt, offering guidance, problem-solving support, and consistent communication. Whether you’re navigating a new transition or managing everyday needs, your Case Manager is someone you can rely on for advocacy, collaboration, and long-term support.
To Get Started:
To receive Waiver Case Management through Reach for Resources, you must be enrolled in one of the eligible waiver programs (DD, CDCS, CADI, or BI) and live in Hennepin County. To get started:
- Contact your county intake or social worker.
- Request Reach for Resources as your Case Management provider.
- Once approved, we’ll connect you with a Case Manager and begin the planning process.
If you’re having trouble reaching your current case manager or agency, you can contact the Hennepin County Front Door at 612-348-4111 to request a transfer of case management services.
“My case manager really listens. I feel supported, understood, and empowered to live my life the way I choose.”
Not yet on a Waiver?
Please call Hennepin County Front Door (intake) at 612-348-4111 to inquire about getting access to waiver funding.
Frequently Asked Questions
How do I access Case Management services through Reach?
To access waiver Case Management Services, individuals must be enrolled in disability-based Medical Assistance (MA) and complete a MnCHOICES assessment to determine eligibility for an MA-waiver program. To begin this process, individuals should contact their county’s human services office. Reach for Resources currently contracts with Hennepin County to provide case management services.
Hennepin County residents who believe they may qualify for an MA-waiver program should contact Hennepin County Front Door Social Services by at 612-348-4111 or by email at [email protected] to request a MnCHOICES assessment. If an individual would like to work with Reach for Resources for their Case Management services, they should inform the Certified MnCHOICES Assessor during the assessment.
What counties have contracts with Reach Case Management?
We currently offer Waiver Case Management in Hennepin County for individuals receiving services through:
- Brain Injury (BI)
- Community Access for Disability Inclusion (CADI)
- Consumer-Directed Community Supports (CDCS)
- Developmental Disabilities (DD)
- Rule 185 & VA/DD (Non-Waiver DD)
What kind of help can I get with a waiver?
The Minnesota Department of Human Services has a helpful document that provides an overview of Waiver and Alternative Care programs.
How do I change my Case Management provider to Reach?
You must be enrolled in one of the eligible waiver programs (DD, CDCS, CADI, or BI) and live in Hennepin County. To get started:
- Contact your county intake or social worker.
- Request Reach for Resources as your Case Management provider.
- Once approved, we’ll connect you with a Case Manager and begin the planning process.
If you’re having trouble reaching your current case manager or agency, you can contact the Hennepin County Front Door at 612-348-4111 to request a transfer of case management services.
What kind of service can I expect to get from my Case Manager?
When you partner with Reach, your Case Manager becomes a reliable part of your support system. We take the time to understand your goals, strengths, and what matters most to you. Together, we create a person-centered plan that reflects your values. As life changes, we’re here with consistent support, advocacy, and guidance every step of the way.
Questions?
Please contact our Director of Waiver Case Management or Assistant Director of Waiver Case Management.
Nathan Orr
Director of Waiver Case Management
Phone: 952-688-6323
[email protected]
Mackenzie Nadeau
Assistant Director of Waiver Case Management
Phone: 651-331-0548
[email protected]